Terms & Conditions

These terms apply to the VivanshTech website and client portal (“the service”). By creating an account or buying a plan you agree to them. If you are using the service for a school, business or other organisation, you confirm you are allowed to accept these terms on its behalf.

1. The service

VivanshTech lets you send WhatsApp template messages to your guests, parents or customers through Meta’s WhatsApp Business Platform. Messages use templates approved by Meta; delivery depends on Meta, the recipient’s phone and network, and is not guaranteed.

2. Your account

• Give correct details and keep your password private. You are responsible for activity on your account.
• Demo accounts can send a limited number of free messages from the VivanshTech demo number.
• Paid plans send from your own WhatsApp Business number once we have connected it.

3. Acceptable use

• Only message people who have given you their number and agreed to hear from you.
• Do not send spam, misleading, illegal, hateful or adult content, or anything that breaks WhatsApp Business policies.
• Respect opt-outs. Recipients who reply STOP are not messaged again from that number.
• Meta may limit or block numbers that get many blocks or reports; we may suspend accounts that misuse the service.

4. Plans, credits and prices

• One credit = one WhatsApp template message. Plan prices include Meta’s message charges.
• Credits can be used until the plan’s end date. Unused credits carry forward when you renew before or after expiry.
• Top-ups add credits to an active plan and do not change its end date.
• Messages that Meta reports as failed are credited back automatically.
• We may change prices for future purchases (for example if Meta changes its rates); plans already bought are not affected.

5. Payments and refunds

Payments are processed by Razorpay. Refunds follow our Refund & Cancellation Policy.

6. Your data

You own the contact lists and message content you upload. We use them only to provide the service, as described in our Privacy Policy.

7. Limitation of liability

The service is provided “as is”. We are not liable for losses caused by Meta or WhatsApp outages, blocked numbers, wrong recipient data, or content you send. Our total liability for any claim is limited to the amount you paid us in the 3 months before the claim.

8. Changes and governing law

We may update these terms; the date above shows the latest version. These terms are governed by the laws of India, and courts in Gujarat, India have jurisdiction.